KPIs for Business Analysts
IIBA Bulgaria article - output from a workshop held in Februrary 2016
“If you can’t measure it, you can’t manage it” (Peter Dracker) – this statement hides lots of questions for the Business Analysis managers, like what to measure, how to assess, quantifiable or qualifiable metrics to use?
BABOK® Guide introduces a KPI definition relevant to performance measurement of a solution and solution components. But how do we evaluate the process and practices undertaken to achieve this output?
This question has been covered in the workshop ‘KPIs for Business Analysts’ in February 2016 Sofia, Bulgaria.
As a result of several discussions held, the business analysts came up with the following conclusions:
What is a good KPI for business analysts?
A good KPI should comply with the following characteristics:
- Agreed - all stakeholders should agree on the business analysts’ KPIs. This might be similar to the BABOK's KPI characteristic for "Communicated", but not exactly. Here "Аgreed" KPI means "Communicated" KPI which has got feedback and reached a consensus on its definition
- Calibrated - scaled with expectations, scope and goals
- Proper to the business environment - a KPI should be applicable to the relevant context of usage - waterfall vs. agile process, BA position in the organization - team assignment (IT/Business team), internal/external BA, level in the organization (junior, regular, senior), level of business analysis (system analysis, business systems analysis, enterprise analysis and etc.)
- Relevant to the assessment purpose - a KPI target purpose should be clearly stated - to predict (to set leading indicators) or to track (to set lagging indicators) the business analysts’ work. Leading indicators are those that predict the future. Lagging indicators are those which reflect facts that developed in the past.
- Weighted – KPIs should have its own weigh and priority may not weigh equal
How often the KPIs should be consumed and refined?
There are two main cycles of consuming and refining KPIs:
- For in-house business analysts
- For outsourced business analysts
What is the defenition of KPIs for business analysts?
KPIs are commonly defined with negative perspective like the following examples:
- Could we consider escalations as s KPI?
- How many times a BA task was rejected and returned for rework?
Despite, some examples for positive measures can be:
- How happy are developers and business people from the BA work?
- How often do stakeholders express gratitude to a business analyst?
What are the benefits from KPIs for business analysts?
KPIs for business analysts are most often used to:
- Assess performance of the role
- Blame somebody
List of KPIs for business analysts
The following list of KPIs can be used to evaluate business analysts:
Category |
KPI |
Communication
|
|
Requirements
|
- Percentage of requirements prioritized
|
BA Skills and
|
- Number learning hours, preferably related with results from learning
- Number training (knowledge transfer) hours, preferably related with results from training - Number self-improvement hours, preferably related with results from training
- Number of meetings to number of conclusions and agreements
- Number of reviews and comments to number of stakeholders - Percentage of rescheduled meetings - Percentage of deadlines met by stakeholders |
Stakeholder
|
- Were the requirements clear? (are the requirements clearly documented and visualized)
- How would you evaluate the BA’s communication skills? - How would you evaluate the subject matter expertise? - How would you evaluate the completeness of the analysis? (did the BA managed to involve all stakeholders) - How would you evaluate the proactivity of the BA? - (As a BA) Was my opinion taken into consideration? - How would you evaluate the engagement level of the BA? - Open field for recommendations - number of unique recommendations
- (Percentage) of the implemented features that are actually used after implementation
- Number of satisfied business needs
|
Change
|
- On project milestones
- After deployment (This KPI would measure missed requirements, stakeholders, systems that have impact from the change)
|
Effectiveness |
|
Author: IIBA Sofia, Bulgaria